This page explains in detail how your personal information, payment details, and gaming activity are collected, used, and kept secure at one win. We never compromise on privacy.
Six Core Pillars of Privacy That Make One Win Trustworthy
This Privacy Policy applies to the one win platform. By using the one win website or mobile app, you agree to this policy. We strongly recommend reading it from start to finish – proceeding without doing so means any objections raised later will not be entertained.
One win believes privacy is more than a legal requirement – it's a matter of respect for our users. You have every right to know where your data goes on a platform where you spend your time. This policy is our honest attempt to answer that question.
Important: This Privacy Policy should be read alongside one win's Terms & Conditions. Together, the two documents form a complete picture of the relationship between one win and its users.
This policy has been written in Bengali for users in Bangladesh and follows international standards, in particular the principles of the GDPR. This policy may be updated at any time, and users will be notified of any significant changes via in-app notification or email.
One win only collects the data necessary to operate the platform properly. No unnecessary information is gathered. The types of data collected are outlined below:
| Data type | What data | Why It Is Collected |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Account Verification & Age Confirmation |
| Contact Information | Email address, phone number, postal address | Account security & support contact |
| Payment Information | Mobile wallet number, transaction records | Processing Deposits & Withdrawals |
| Gaming activity | Betting history, session duration, preferred games | Service Improvement & Responsible Gaming Monitoring |
| Device & Technical Information | IP address, browser type, operating system | Security Monitoring & Fraud Prevention |
| Location data | Approximate geographic location (IP-based) | Regulatory Compliance & Regional Services |
Please note: one win will never ask for your bKash or Nagad PIN, bank password, or card CVV. If anyone requests this information, it is a fraud attempt – contact Support immediately.
One Win uses the data it collects exclusively for specific purposes. Each purpose is clearly set out below:
One Win never sells your information to advertisers or marketing companies. Profiting from data sales goes against One Win's policy.
One Win protects user data through multiple layers of security — not a single safeguard, but a complete security framework.
Keep in mind, however, that no organization can guarantee absolute security on the internet. One Win takes every precaution available, but your own vigilance matters just as much. Use a strong password and keep 2FA enabled.
One Win uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that allow the platform to recognize you on your next visit. One Win uses three types of cookies:
Most browsers and devices include settings to manage cookies. You have the right to disable all non-essential cookies, though some features may become limited as a result.
You have full control over your data at One Win. The rights below are yours — to exercise any of them, contact us at support@onewin.win:
One win does not retain your data longer than necessary. Retention periods vary depending on the type of data:
After the retention period, data is securely deleted or anonymized. One Win makes no exceptions on this.
One Win is strictly not intended for minors (under 18). One Win does not knowingly collect any information from anyone under the age of 18.
If we become aware that anyone under 18 has provided information, that data will be deleted immediately and the account will be closed. If you have any knowledge of such a case, please notify us at support@onewin.win.
For Parents: Make sure that minors in your household cannot access this platform. Use parental controls on your devices and keep your account login details private.
One Win may update this privacy policy as needed. Updates may be prompted by the adoption of new technologies, changes in legislation, or new platform features.
In the event of significant changes:
If you have any questions, concerns, or requests regarding this privacy policy or the exercise of your rights, please get in touch:
Upon receipt of request 7 business days' An initial response will be provided within the stated timeframe. For complex requests, full resolution may take up to 30 days.
Whenever you use any platform online, one question should come to mind: where is my data going? For a betting or gaming platform, this question is even more relevant, because it involves not just your name and address but your financial information as well. One Win's privacy policy is an honest attempt to answer that question.
Many users in Bangladesh use the platform without reading the privacy policy — and that is completely understandable, since lengthy legal documents can be hard to get through. That is why One Win has made an effort to write its privacy policy in plain, accessible language. Whatever you need to know, you can find it directly.
When you register at One Win, you're asked to provide details like your name, phone number, and date of birth — and there are two core reasons for this. First, age verification: ensuring no one under 18 can open an account isn't just a regulatory requirement, it's a genuine safeguard. Second, KYC verification — a mandatory standard under international anti-money laundering and fraud prevention guidelines.
Payment information is a sensitive matter. Many users feel uneasy sharing their bKash or Nagad numbers online. At One Win, this data is stored in compliance with PCI DSS (Payment Card Industry Data Security Standard). In plain terms, your wallet number is never stored directly — it is kept in a tokenized format. Even One Win staff cannot view your full number.
It is worth explaining in a bit more detail how gaming activity data is collected. One Win analyzes how long you play, which games you spend the most time on, and how often you log in each day. This may sound concerning, but the primary purpose is responsible gaming monitoring. If a user's gaming patterns show signs of a problem, One Win can send them a warning or, where necessary, place limits on their account.
Many users ask — does One Win sell my data? The answer is a straightforward no. Selling data for profit is not part of One Win's business model. One Win's revenue comes from gaming services, not data trading. Your information is never passed to advertisers or sold to marketing companies.
Sharing data with international regulatory bodies is a separate matter. one win operates under an international license, and the licensing authority may request specific information when required. This is mandatory and legally compliant. Where such sharing occurs, users will be informed if permitted by law.
One thing needs to be said clearly – no online platform can guarantee 100% security. That's simply the nature of the internet. However, one win applies the highest industry-standard protections to minimize risk: 256-bit SSL, 2FA, and regular security audits – the same measures used by major international financial institutions.
Your own role matters just as much. Use a strong password — never use your date of birth or phone number as a password. Keep 2FA enabled. Always verify any email or message claiming to be from One Win before clicking any link. One Win will never ask for your password or OTP via email. Privacy is a shared responsibility — One Win has done its part, and the rest depends on your vigilance.
Two Important Questions About Using one win
Just as your data is protected at One Win, your gaming experience should be just as responsible. You can set deposit limits, self-exclusion, and cooling-off periods at any time. No one under the age of 18 is permitted to use this platform.
Learn more about Responsible Gaming →